Since items are customized, no refund or returns are accepted unless something is faulty in the manufacturing (a cord becomes unraveled, a clip breaks, etc). Items can be returned or replaced from faulty manufacturing within 30 days. Each issue will be considered on a case-by-case basis.
Cancellation / Return / Exchange Policy
Items can be cancelled prior to the rope being cut- usually within 1 day. Returns or exchanges will be considered at the buyers expense.
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